Customer Service Skills Course Information

Customer Service Skills

Customer Service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?  How do you ensure it’s consistent across your business?  What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital.

It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Instant Certification on completion of all module and a test pass rate of 70%.

 

Module 1: About the Course

Module 2: What is Customer Service

Module 3: The Goals of Great Customer Service

Module 4: Discovering and Understanding Customer Needs

Module 5: Delivering Maximum Levels of Customer Service

Module 6: Making Customers Feel Great From the Start

Module 7: Communication Skills

Module 8: Non-verbal Communication and Body Language

Module 9: Dealing with Customer Complaints

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

£35 +VAT,  Bulk Discounts Available.

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