Business Skills Training

Our Business Skills Training covers a wide variety of self development and business critical content. In an ever changing and competitive world, the importance of well developed people means that the people and the organisations are working to their best capability levels. This gives people and organisations a competitive edge when they perform at their best!

business skills training courses


anti harassment & bullying

Anti Harassment and Bullying

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law.

It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

 

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workplace conflict resolution

Workplace Conflict Resolution

 This course will consider what conflict is as well as its impact and role in the workplace.

We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

 

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customer service skills

Customer Service Skills

 This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

 

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workplace data protection

Workplace Data Protection

If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company’s data protection policy.

This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.

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developing teamwork

Developing Teamwork

This course will start by explaining in detail what team working is and some of the basic principles for putting together a group of people who will work well together.

It then goes on to cover conflict within teams and finishes off by exploring different styles of management behaviour and how to develop a resilient team.

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disciplinary procedures

Disciplinary Procedures

 This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

 

 

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effective delegation

Effective Delegation

 This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important.

It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more…

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equality, diversity & discrimination

Equality, Diversity & Discrimination

 In this course we’re going to be discussing two topics, ‘equality’ and diversity’ and how they relate to one another.

Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

 

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leadership skills

Leaderships Skills

  A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.

This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

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negotiation skills

Negotiation Skills

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

 

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performance management skills

Performance Management Skills

 In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined.

Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate.

It’s about setting achievable goals for the organisation and targets for individuals and teams.

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presentation skills

Presentation Skills

 Giving a successful presentation can be one of the hardest parts of many people’s jobs.

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

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stress awareness

Stress Awareness

   Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year.

Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you.

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time management skills

Time Management Skills

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner.

This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

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objective setting

Objective Setting

This course aims to help you write effective objectives that delivers results.

It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them. It also covers what SMART objectives are, how to write and identify them and concludes with some tips for successful objective setting.

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